Terms & Conditions

Welcome to the ADRIANAONLINE.COM website (hereinafter referred to as “Adriana Online”, “website”, “us”, “we”). Our website and all of our services are made available to you in accordance with the following Terms & Conditions (starting now “T&C”). By accessing, browsing and shopping on Adriana Online you irrevocably agree that these T&C shall exclusively regulate the relationship between you and us. If you do not accept and agree to these T&C, you may not use the website and we kindly ask you to leave instantly.

We suggest that you read thoroughly these T&C and keep a copy for further reference. From time to time we may update, change and modify the T&C at our discretion. So please check often for updates. As said ahead, if you do not agree with the T&C please stop using our website. Your continued use of the website constitutes your agreement to the T&C applicable at the time of every website use.

ADRIANAONLINE.COM is a registered brand owned and operated by ADAM DIGITAL SA, a company registered in Switzerland at the following address:

ADAM DIGITAL SA, Via Ca' del Caccia 4, 6943 Vezia, Ticino, Switzerland. ADAM DIGITAL SA is the legal entity you face as your counterparty when accessing, browsing or shopping on Adriana Online.

If you purchase merchandise on Adriana Online, a purchase agreement will be concluded with ADAM DIGITAL SA. Exclusively Swiss material law, under exclusion (i) of the UN Convention on contracts and the international sale of goods, and (ii) of the conflict of law rules, will govern the contractual relationship between you and us as well as these T&C.

In order to be entitled to purchase products from our website you must accept these T&C, be the holder of a valid credit card and guarantee that all personal information which you provide are true and accurate. Furthermore, you agree not to impersonate any other person or entity or use a false name or use a name you have not the authority to use.

We may at any time refuse an order, at our full discretion and without any obligation to indicate the reasons of a refusal.


In order to access certain services on our website you will need to register yourself. In the registration process you are required to provide personal information that is true, accurate and complete. Should any of your registration information change, please let us know by filling in the customer care form at the following link:

Regarding the usage of personal data by Adriana Online, please consult our Privacy Policy.

Eligibility to Purchase

This website is available only to individuals who have accepted the Adriana Online T&C, who have been issued a valid credit card by a bank acceptable to Adriana Online, whose applications are acceptable by Adriana Online and who have authorized Adriana Online to process a charge or charges on their credit card in the amount of the total purchase price (including, if applicable, sales tax and/or shipping and/or packaging costs) for the merchandise which they purchase.

Adriana Online may reserve the right to restrict multiple quantities of an item per order or customer, depending on the availability. The offering of merchandise on our website shall not be deemed as a binding offer: it is the invitation to submit a purchase offer, which Adriana Online may accept by sending a purchase confirmation.

By purchasing merchandise from Adriana Online, you authorize us to carry out credit checks, and where Adriana Online feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual transactions.

You consent the usage of your personal information to conduct anti fraud checks and the disclosure of that information to a fraud prevention office, which may keep a record of your personal information.

Regarding the usage of personal data, please consult our Privacy Policy.

Shopping on

By shopping on you agree to our T&C. All orders we receive are subject to availability and acceptance, we retain the right to refuse any order at any moment. 

The offering of merchandise on our website shall not be deemed as a binding offer: it is the invitation to submit a purchase offer, which Adriana Online may accept by sending a purchase confirmation 

After you have completed a purchase on we will send you an email confirming the details of your order and we will provide you with a payment reference and the total value that will be debited from your credit card. This is not an order confirmation and does not imply that has accepted your order.

Your order will be accepted and the contract between you and us will be completed only when you receive an email from us notifying you that we have dispatched the merchandise you ordered. This notification shall be deemed as purchase confirmation. We will dispatch the merchandise only upon full payment. Our acceptance of your order will be deemed completed and received by you at the time and date of sending of the e-mail. Time and date are specified on the e-mail. This applies regardless of whether, for reasons outside our control, you have not received that email.

If for whatever reason we may not supply an item you ordered, we will release the funds being held in your account for the purchase.

Risks and benefits regarding the purchased merchandise are transferred from Adriana Online to you at the moment of delivery of the merchandise to the dispatcher for shipping. In other works, you bear the shipping risk.

Sizing and Product Details

We provide images, descriptions and expected availability of each product. Please use the sizing chart to help you chose the correct size. You acknowledge that the effective sizes may vary depending on the brand and on the product.

We try to display as accurately as possible the colors of our items. However, as display monitors vary, we may not guarantee that the colors displayed are accurate.

Prices and Currency

Prices on our website and the final invoices are in Euro.

As a service to our clients we offer an in-site currency converter in order to approximate the Euro to our client’s local currency from time to time. Final debited amounts may vary according to bank commissions fluctuations. We encourage you to contact your local bank and ask them for an accurate currency conversion and bank commissions which may apply at the date and time of your purchase.

Our prices are intended net of any sale tax, VAT or any other duty which may be levied in the country of dispatching of the merchandise or in the country of delivery of the merchandise.

Payments accepts the following payment methods:

Credit Cards

Our website uses Braintree, a third party payment processing and fraud prevention company. 

We accept: Visa, MasterCard and American Express. 

For more information please visit:

PayPal welcomes payments from PayPal.


Adriana Online may at its discretion grant you the opportunity to pre-purchase items that are to be released to the public in the near future, but which are not yet released at the time you place a pre-order. 

A pre-order will be treated in the same way as a common order. The provisions of para. 3 above shall apply. Accordingly, a pre-order will be processed on the day you have placed it, and all payments will be deducted on that same day. If you wish to pay with a Bank Transfer, para. 3.3.3 applies.

The delivery dates we indicate when accepting your pre-orders are the dates confirmed to by its suppliers. You acknowledge that these dates are indicative only and that they can be amended or postponed at any time by our suppliers. We are not responsible for delays, cancellations or modifications of all pre-ordered items.

In the eventuality that Adriana Online is not able to deliver a pre-ordered item, we undertake to reimburse the full amount you have paid, with the same payment method you had chosen for the specific pre-order. No interests will be due on the reimbursed amounts.

Order Status

You can check your order status at any time by visiting your personal account.



Promo Codes

If you received a Promo Code from, you can use it during the order process at the checkout. Remember that each promo code has a validity date (start and expiration). Promo code cannot be extended. They will elapse at the expiry date.

Shipment Information


Shipment Countries currently serves the following countries worldwide:


Argentina (24 of 24 provinces)


Australia (8 of 8 states/territories)







Brazil (27 of 27 states)



Canada (13 of 13 provinces)






Czech Republic






French Guiana





Holy See (Vatican City State)

Hong Kong



India (36 of 36 states)

Indonesia (34 of 34 provinces)



Italy (110 of 110 provinces)













Macedonia, Republic Of

Malaysia (16 of 16 states/territories)


Mexico (32 of 32 states)

Moldova, Republic of













Portugal (20 of 20 regions)



Russian Federation

San Marino

Saudi Arabia





South Korea

Spain (52 of 52 provinces)









United Arab Emirates (7 of 7 emirates)

United Kingdom

United States (51 of 62 states)





If you wish to ship outside of this countries or need special arrangement please contact us using the contact form on the website.


Shipment Fees offer free express shipping and duties on all orders. The service is carried exclusively though the DHL network. Detailed terms of service can be found at the following link:


Shipment Timings


All items that are currently available in our warehouse will be shipped within two business days from your order. Pre-order items will be shipped as soon as the supplier delivers them to our warehouse.

You acknowledge and accept that safety and fraud checks for first-time clients may delay shipping. is not liable for shipping delays cause by any circumstances beyond the control of


Shipment Tracking


You can check your shipment through a specific tracking link provided in the order confirmation email or contacting our Customer Care. 


Shipment address


Adriana Online may not be able to ship your order to the Country you have indicated as shipping address. In this case, we may request you to provide us a shipping address in another Country. If you have doubts about the possibility to receive deliveries from us in your country, please contact our customer service before you place a purchase order.

Exotic Pelts


Shipments outside of the European Union that contain exotic pelts require an additional document named C.I.T.E.S.

Due to processing time for items containing exotic pelts, delays in shipping may occur. You acknowledge that the custom offices may ask the recipient of a package to provide an import license in order to receive the delivery. You undertake to bear any costs for the process of obtaining the license. These costs are not refunded by

For further info please visit .

Shipping to Russia - T&C Russian




Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.


1. Термины, используемые в настоящих Условиях:

Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: АО «ДХЛ Интерненшл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов.

Таможенный представитель – ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза.

Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени.

Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки.

Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.


2. Предмет настоящих Условий

2.1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор).

2.2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.

2.3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.



3. Условия доставки по сети DHL Express.

3.1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже:

Доставка и невозможность доставки

Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем (в случае почтовой услуги - по адресу первого почтового центра), однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону. В случае неприемлемости груза, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты доставки «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом стоимости услуг и соответствующих административных расходов подлежат возврату Грузоотправителю.


«DHL» имеет право вскрывать и инспектировать Грузы без уведомления.

Ответственность «DHL»

Ответственность «DHL» однозначно ограничивается реальным ущербом и не может превышать предельных значений в расчете на килограмм/ фунт веса Груза согласно Разделу 6. Любые иные виды убытков или ущерба, (включая, помимо прочего, упущенную выгоду, процентный доход и деловую перспективу), вне зависимости от того, является ли подобный ущерб и убытки особыми или косвенными, даже в том случае, если даже «DHL» было поставлено в известность о риске возникновения подобного ущерба или убытков как до, так и после приема Груза, «DHL» не возмещаются. Если перевозка груза осуществляется комбинированным способом с использованием авиационного, автомобильного и иного вида транспорта, считается, что она осуществлялась авиационным транспортом. Ответственность «DHL» в отношении любого отдельно взятого Груза, (независимо от положений, содержащихся в Разделах 7-11), ограничивается фактической стоимостью и не может превышать:

- суммы, исчисленной из расчета 25,00 долларов США за килограмм или 11,34 доллара США за фунт веса Груза, перевозимого авиационным или иными видами транспорта, кроме автомобильного, либо

- суммы, исчисленной из расчета 12,00 долларов США за килограмм или 5,44 доллара США за фунт веса Груза, перевозимого автомобильным транспортом.

По каждому Грузу не может быть заявлено более одной претензии, причем произведенный расчет признается полным и окончательным расчетом за все убытки или ущерб, причиненный в указанной связи. Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать груз; в противном случае все риски причинения ущерба и убытков грузу переходят на Грузоотправителя.

Срок предъявления претензий

Все претензии должны быть заявлены «DHL» в письменном виде в течение тридцати (30) дней с момента приема груза «DHL»; в противном случае «DHL» не будет нести по претензиям никакой ответственности.

Задержка в перевозке Грузов и Гарантии возврата денежных средств

«DHL» предпримет все зависящие от него меры для доставки груза в соответствии с регулярным расписанием «DHL», однако такое расписание не является обязательным к исполнению и не является частью настоящего контракта. «DHL» не несет какой-либо ответственности за любой ущерб или убытки, обусловленные задержкой в доставке.

Ряд услуг предусматривают гарантию возврата денежных средств, обеспечивающую выплату или возмещение денежных средств в размере полной или частичной стоимости доставки Груза в случае задержки в некоторых ситуациях. С условиями гарантии возврата денег можно ознакомиться на веб-сайте «DHL» ( или в отделе обслуживания клиентов «DHL».

Независящие от «DHL» обстоятельства

«DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты.

Международные конвенции

В случае осуществления перевозки Грузов авиационным транспортом, когда конечный пункт назначения или остановки находится в стране, отличной от страны отправления, применяются положения Монреальской конвенции или Варшавской конвенции в зависимости от обстоятельств. В случае осуществления перевозки международным дорожным транспортом может применяться Конвенция о договоре международной дорожной перевозки грузов (КДПГ). Эти конвенции ограничивают ответственность «DHL» за утерю либо повреждение груза.

Маршрут следования

Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты.

Применимое законодательство

Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству.

3.2 Полный текст Условий доставки по сети DHL Express доступен на сайте .


4. Условия совершения таможенных операций

4.1. Таможенный представитель:

4.1.1 вправе производить таможенное декларирование Экспресс-груза;

4.1.2 обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи;

4.1.3 обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов.

4.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы.

Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения

4.3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу.

4.4.Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.


5. Ответственность Сторон

5.1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета.

5.2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них.

5.3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.


6. Тарифы и оплата услуг по совершению таможенных операций:

6.1. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору.

6.2. Услуги Таможенного представителя должны быть оплачены Получателем.

6.3. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.


7. Общие положения

7.1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.

Shipping to Russia - T&C English



These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.


1. Terms used herein:

Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO.  DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.

Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.

Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.

Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.

Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.


2. T&C Subject Matter

2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).

2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.

2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.

Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.


3. DHL Express Network Terms and Conditions of Carriage.

3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:

Deliveries and Undeliverables

Shipments cannot be delivered to PO box address or postal codes only.  Shipments are delivered to the Consignee’s address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally.  Shipments to addresses with a central receiving area will be delivered to that area precisely.  If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper.


DHL has the right to open and inspect Shipments without notice.

DHL’s Liability

DHL’s liability is expressly limited to direct loss and damage only and cannot exceed per kilo/lb limits pursuant to Section 6.  Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention before or after acceptance of the Shipment.  If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air.  DHL’s liability in respect of any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash value and shall not exceed:

- an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or

- an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road.

Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith.  If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage.

Time Limits for Claims

All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims.

Delayed Shipments and Money-Back Guarantee

DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement.  DHL is not liable for any damages or loss caused by delays.

Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases.  The Money-Back Guarantee Terms and Conditions are available on the DHL website ( or from DHL Customer Service.

Circumstances Beyond DHL’s Control

DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control.  These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; “Force Majeure”, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action.

International Conventions

If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs.  For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply.  These conventions limit DHL’s liability for shipment loss or damage.


Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

Governing Law

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.

3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on website.


4. Customs Operations Terms & Conditions

4.1. Customs Broker:

4.1.1 may performs customs declaration of Express Shipments;

4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;

4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.

4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.

All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.

4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost

4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.


5. Liability of the Parties

5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.

5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.

5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.


6. Service Fees and Payment for Customs Operations:

6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.

6.2. The Consignee must pay for the Customs Broker’s services.

6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.


7. General Provisions

7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

Return Policy


If for any reason you are not satisfied with an order, the item(s) can be returned  within 15 calendar days from the merchandise delivery by submitting your return request using the online guided procedure at this link Return form, or by contacting our Customer Care via contact form or telephone here.

As a condition for the return of one or more items, the Security Tag and Security Seal as well as any other tags must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. The returned items must come along with the original Adriana Online packaging and other item accessories, boxes, bags, etc. received with the order. Adriana Online will determine in its discretion whether there conditions are fulfilled or not.

You undertake to follow the instructions of Adriana Online if you wish to return an item. The instructions will in particular indicate the shipping details, including the return address.

return requests must be submitted through our Return Form at the following link, or contacting our Customer Care by phone or e-mail.

Once your return request is approved, you will be receiving all relevant documentation within 48hrs.

After receiving the confirmation e-mail containing documentation and instructions, unless agreed in writing with AdrinaOnline's Customer Care, you will have seven (7) calendar days to ship the product(s).

If you fail to ship the returning product(s) within seven (7) calendar days from the receipt of the return email approval, your pre-paid return label will be deactivated and we reserve the right to refuse the return of the product(s).

If you decide at your discretion to return the product(s) without written approval from AdrianaOnline, you accept to be the sole responsible for the return of the product(s) and all costs associated with it.


You have the following return options:

Size exchange

You may return an item for size or color exchange. Items can be exchanged only when a different size or a different color of the same item is available. Adriana Online does not guarantee any right to change items. If the item is returned a second time, no further exchange will be possible and you will obtain the partial refund as stated below. VAT or import fees levied on the exchanged item are borne by you.

Store credit

You may return merchandise in exchange for a store credit to be used for other purchases. In this case, Adriana Online will credit you the net purchase price of the returned merchandise. This store credit elapses within 2 months from the date of receipt of the returned merchandise by Adriana Online. The store credit cannot be split in several smaller amounts: it must be used in full, either for the purchase of items in the same amount, or for more expensive items (in which case the credit will be deducted from the total price).


You may return an item and request the refund of the paid price. In this case, you acknowledge and accept that Adriana Online will not refund any taxes or duties you had to bear upon the purchase. In addition, Adriana Online will charge you (i) the indemnification for the shipping costs and (ii) any taxes or duties Adriana Online may be requested to pay for the incoming items, as well as any (iii) bank or credit card commissions charged to Adriana Online for the payment of the refund.

The refund will occur in EUR within 5 working days from goods receipt at Adriana Online warehouse. You bear any currency exchange rates risks if you do not have a EUR account.

If you return item(s) in violation of these T&C, Adriana Online will have the right to refuse a return. In this case, the merchandise will remain your property and will be available for pick-up within 15 calendar days from receipt of the return by Adriana. If you wish to receive back the item, Adriana Online will charge you the shipping costs, and import taxes or duties levied from Adriana Online in connection with return and a handling fee of EUR 30. If you do not provide Adriana Online with any instruction within the afore-said 15 days term, we will be entitled to dispose finally and irrevocably of the item.

Final Sale Policy

All products marked for ‘’Final Sale’’ are NOT eligible for Free Return and are not eligible for refund. If for any reason you are not satisfied with your products they are to be returned at the Customer’s expense via our courier DHL. Once the items are back in our warehouse and only after quality inspection we will issue store credit for the value of the item purchased. Store credit via a voucher can be spent on any product on the AdrianaOnline website within a 3 months time period from when you received the voucher.


Adriana Online provides the warranty for defective items according to the provisions of the Swiss Code of Obligations, in particular its par. 192-210. In deviation from these provisions, the rescission of the purchase agreement is excluded and the warranty period is limited to 12 months from the delivery date.

The Code of obligations in English can be found on the official Swiss government website ( We encourage you to read carefully the afore-mentioned provisions.

Our liability shall be limited to the value of your purchase order giving rise to a warranty (liability cap).

Site Policy

The content, the structure and the design of, including these T&C are intellectual property of ADAM DIGITAL SA. You undertake not to violate such intellectual property rights.

We decline any responsibility for the content of third party websites linked to


If any provision of these T&C is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision.

Applicable law and place of jurisdiction

Exclusively Swiss material law, under exclusion (i) of the UN Convention on contracts and the international sale of goods, and (ii) of the conflict of law rules, govern the contractual relationship between you and us as well as these T&C.

For any dispute relating to the application of these T&C (in particular with regard, but not limited to, the purchase of merchandise on, you agree that the ordinary courts in Lugano, Switzerland, will have exclusive jurisdiction. Adriana Online may chose in its sole discretion to proceed before an alternative court.

Lugano will also be the exclusive place of performance and place of execution under these T&C.

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