Terms & Conditions

Welcome to the ADRIANAONLINE.COM website (hereinafter referred to as “Adriana Online”, “website”, “us”, “we”). Our website and all of our services are made available to you in accordance with the following Terms & Conditions (starting now “T&C”). By accessing, browsing and shopping on Adriana Online you irrevocably agree that these T&C shall exclusively regulate the relationship between you and us. If you do not accept and agree to these T&C, you may not use the website and we kindly ask you to leave instantly.

We suggest that you read thoroughly these T&C and keep a copy for further reference. From time to time we may update, change and modify the T&C at our discretion. So please check often for updates. As said ahead, if you do not agree with the T&C please stop using our website. Your continued use of the website constitutes your agreement to the T&C applicable at the time of every website use.

ADRIANAONLINE.COM is a registered brand owned and operated by ADAM DIGITAL SA, a company registered in Switzerland at the following address:

ADAM DIGITAL SA, Via Ca' del Caccia 4, 6943 Vezia, Ticino, Switzerland. ADAM DIGITAL SA is the legal entity you face as your counterparty when accessing, browsing or shopping on Adriana Online.

If you purchase merchandise on Adriana Online, a purchase agreement will be concluded with ADAM DIGITAL SA. Exclusively Swiss material law, under exclusion (i) of the UN Convention on contracts and the international sale of goods, and (ii) of the conflict of law rules, will govern the contractual relationship between you and us as well as these T&C.

In order to be entitled to purchase products from our website you must accept these T&C, be the holder of a valid credit card and guarantee that all personal information which you provide are true and accurate. Furthermore, you agree not to impersonate any other person or entity or use a false name or use a name you have not the authority to use.

We may at any time refuse an order, at our full discretion and without any obligation to indicate the reasons of a refusal.


  • Registration

In order to access certain services on our website you will need to register yourself. In the registration process you are required to provide personal information that is true, accurate and complete. Should any of your registration information change, please let us know by filling in the customer care form at the following link: www.adrianaonline.com/pages/contact-us

Regarding the usage of personal data by Adriana Online, please consult our Privacy Policy.


  • Eligibility to Purchase

This website is available only to individuals who have accepted the Adriana Online T&C, who have been issued a valid credit card by a bank acceptable to Adriana Online, whose applications are acceptable by Adriana Online and who have authorized Adriana Online to process a charge or charges on their credit card in the amount of the total purchase price (including, if applicable, sales tax and/or shipping and/or packaging costs) for the merchandise which they purchase.

Adriana Online may reserve the right to restrict multiple quantities of an item per order or customer, depending on the availability. The offering of merchandise on our website shall not be deemed as a binding offer: it is the invitation to submit a purchase offer, which Adriana Online may accept by sending a purchase confirmation.

By purchasing merchandise from Adriana Online, you authorize us to carry out credit checks, and where Adriana Online feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual transactions.

You consent the usage of your personal information to conduct anti fraud checks and the disclosure of that information to a fraud prevention office, which may keep a record of your personal information.

Regarding the usage of personal data, please consult our Privacy Policy.

  1. Shopping on Adrianaonline.com
    By shopping on Adrianaonline.com you agree to our T&C. All orders we receive are subject to availability and acceptance, we retain the right to refuse any order at any moment. 

    The offering of merchandise on our website shall not be deemed as a binding offer: it is the invitation to submit a purchase offer, which Adriana Online may accept by sending a purchase confirmation 

    After you have completed a purchase on Adrianaonline.com we will send you an email confirming the details of your order and we will provide you with a payment reference and the total value that will be debited from your credit card. This is not an order confirmation and does not imply that Adrianaonline.com has accepted your order.

    Your order will be accepted and the contract between you and us will be completed only when you receive an email from us notifying you that we have dispatched the merchandise you ordered. This notification shall be deemed as purchase confirmation. We will dispatch the merchandise only upon full payment. Our acceptance of your order will be deemed completed and received by you at the time and date of sending of the e-mail. Time and date are specified on the e-mail. This applies regardless of whether, for reasons outside our control, you have not received that email.

    If for whatever reason we may not supply an item you ordered, we will release the funds being held in your account for the purchase.

Risks and benefits regarding the purchased merchandise are transferred from Adriana Online to you at the moment of delivery of the merchandise to the dispatcher for shipping. In other works, you bear the shipping risk.


  • Sizing and Product Details

We provide images, descriptions and expected availability of each product. Please use the sizing chart to help you chose the correct size. You acknowledge that the effective sizes may vary depending on the brand and on the product.

We try to display as accurately as possible the colors of our items. However, as display monitors vary, we may not guarantee that the colors displayed are accurate.


  • Prices and Currency

Prices on our website and the final invoices are in Euro.

As a service to our clients we offer an in-site currency converter in order to approximate the Euro to our client’s local currency from time to time. Final debited amounts may vary according to bank commissions fluctuations. We encourage you to contact your local bank and ask them for an accurate currency conversion and bank commissions which may apply at the date and time of your purchase.

Our prices are intended net of any sale tax, VAT or any other duty which may be levied in the country of dispatching of the merchandise or in the country of delivery of the merchandise.


  • Payments
    Adrianaonline.com accepts the following payment methods:

  • Credit Cards

Our website uses Stripe, a third party payment processing and fraud prevention company. 
We accept: Visa, MasterCard and American Express. 
For more information please visit: www.stripe.com.


  • PayPal

Adrianaonline.com welcomes payments from PayPal.

  • Bank Wire Transfer

We also accept a bank wire transfer, which shall occur in advance, prior to any dispatching of merchandise.

After you complete the checkout by selecting the “Wire Transfer” option, an automated e-mail will be sent to you with Adrianaonline.com EUR bank account details. 

The items you ordered will be reserved for a period of 48 hours. The full payment of our invoice must occur within that time frame. In addition, you undertake to send us the proof of payment by facsimile or e-mail at the following contacts:

E-mail: payments@adrianaonline.com

Please note that all banking charges must be paid by sender. Your items will be shipped once the exact invoiced amount due is credited on our bank account.

  • Pre-Orders

Adriana Online may at its discretion grant you the opportunity to pre-purchase items that are to be released to the public in the near future, but which are not yet released at the time you place a pre-order. 

A pre-order will be treated in the same way as a common order. The provisions of para. 3 above shall apply. Accordingly, a pre-order will be processed on the day you have placed it, and all payments will be deducted on that same day. If you wish to pay with a Bank Transfer, para. 3.3.3 applies.

The delivery dates we indicate when accepting your pre-orders are the dates confirmed to Adrianaonline.com by its suppliers. You acknowledge that these dates are indicative only and that they can be amended or postponed at any time by our suppliers. We are not responsible for delays, cancellations or modifications of all pre-ordered items.

In the eventuality that Adriana Online is not able to deliver a pre-ordered item, we undertake to reimburse the full amount you have paid, with the same payment method you had chosen for the specific pre-order. No interests will be due on the reimbursed amounts.

  • Order Status

You can check your order status at any time by visiting your personal account.

 

 

  • Promo Codes
    If you received a Promo Code from Adrianaonline.com, you can use it during the order process at the checkout. Remember that each promo code has a validity date (start and expiration). Promo code cannot be extended. They will elapse at the expiry date.



  • Shipment Information

 

  • Shipment Countries

Adrianaonline.com currently serves the following countries worldwide:

Andorra

Argentina (24 of 24 provinces)

Armenia

Australia (8 of 8 states/territories)

Austria

Azerbaijan

Bahrain

Belarus

Belgium

Bolivia

Brazil (27 of 27 states)

Brunei

Bulgaria

Canada (13 of 13 provinces)

Chile

China

Colombia

Croatia

Cyprus

Czech Republic

Denmark

Ecuador

Estonia

Finland

France

French Guiana

Georgia

Germany

Greece

Guyana

Holy See (Vatican City State)

Hong Kong

Hungary

Iceland

India (36 of 36 states)

Indonesia (34 of 34 provinces)

Ireland

Israel

Italy (110 of 110 provinces)

Japan

Jordan

Kazakhstan

Kenya

Kosovo

Kuwait

Latvia

Lebanon

Liechtenstein

Lithuania

Luxembourg

Macao

Macedonia, Republic Of

Malaysia (16 of 16 states/territories)

Malta

Mexico (32 of 32 states)

Moldova, Republic of

Monaco

Montenegro

Morocco

Nepal

Netherlands

Norway

Oman

Pakistan

Paraguay

Peru

Philippines

Poland

Portugal (20 of 20 regions)

Qatar

Romania

Russian Federation

San Marino

Saudi Arabia

Serbia

Singapore

Slovakia

Slovenia

South Korea

Spain (52 of 52 provinces)

Suriname

Sweden

Switzerland

Taiwan

Thailand

Tunisia

Turkey

Ukraine

United Arab Emirates (7 of 7 emirates)

United Kingdom

United States (51 of 62 states)

Uruguay

Venezuela

Vietnam

Yemen

If you wish to ship outside of this countries or need special arrangement please contact us using the contact form on the website.

 

  • Shipment Fees

 

Adrianaonline.com offer free express shipping and duties on all orders. The service is carried exclusively though the UPS network. Detailed terms of service can be found at the following link:

 https://www.ups.com/content/ch/en/shipping/time/service/intra/express_saver.html

 

  • Shipment Timings

 

All items that are currently available in our warehouse will be shipped within two business days from your order. Pre-order items will be shipped as soon as the supplier delivers them to our warehouse.

You acknowledge and accept that safety and fraud checks for first-time clients may delay shipping.
Adrianaonline.com is not liable for shipping delays cause by any circumstances beyond the control of Adrianaonline.com.

 

  • Shipment Tracking

 

You can check your shipment through a specific tracking link provided in the order confirmation email or contacting our Customer Care. 

 

  • Shipment address

 

Adriana Online may not be able to ship your order to the Country you have indicated as shipping address. In this case, we may request you to provide us a shipping address in another Country. If you have doubts about the possibility to receive deliveries from us in your country, please contact our customer service before you place a purchase order.

  • Exotic Pelts

 

Shipments outside of the European Union that contain exotic pelts require an additional document named C.I.T.E.S.

Due to processing time for items containing exotic pelts, delays in shipping may occurYou acknowledge that the custom offices may ask the recipient of a package to provide an import license in order to receive the delivery. You undertake to bear any costs for the process of obtaining the license. These costs are not refunded by Adrianaonline.com.

For further info please visit www.cites.org .




  • Return Policy

 

If for any reason you are not satisfied with an order, the item(s) can be returned  within 15 calendar days from the merchandise delivery by submitting your return request using the online guided procedure at this link Return form, or by contacting our Customer Care via contact form or telephone here.


As a condition for the return of one or more items, the Security Tag and Security Seal as well as any other tags must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. The returned items must come along with the original Adriana Online packaging and other item accessories, boxes, bags, etc. received with the order. Adriana Online will determine in its discretion whether there conditions are fulfilled or not.

You undertake to follow the instructions of Adriana Online if you wish to return an item. The instructions will in particular indicate the shipping details, including the return address.

return requests must be submitted through our Return Form at the following link, or contacting our Customer Care by phone or e-mail.


Once your return request is approved, you will be receiving all relevant documentation within 48hrs.

After receiving the confirmation e-mail containing documentation and instructions, unless agreed in writing with AdrinaOnline's Customer Care, you will have seven (7) calendar days to ship the product(s).

If you fail to ship the returning product(s) within seven (7) calendar days from the receipt of the return email approval, your pre-paid return label will be deactivated and we reserve the right to refuse the return of the product(s).

If you decide at your discretion to return the product(s) without written approval from AdrianaOnline, you accept to be the sole responsible for the return of the product(s) and all costs associated with it.

 

You have the following return options:

Size exchange

You may return an item for size or color exchange. Items can be exchanged only when a different size or a different color of the same item is available. Adriana Online does not guarantee any right to change items. If the item is returned a second time, no further exchange will be possible and you will obtain the partial refund as stated below. VAT or import fees levied on the exchanged item are borne by you.

Store credit

You may return merchandise in exchange for a store credit to be used for other purchases. In this case, Adriana Online will credit you the net purchase price of the returned merchandise. This store credit elapses within 2 months from the date of receipt of the returned merchandise by Adriana Online. The store credit cannot be split in several smaller amounts: it must be used in full, either for the purchase of items in the same amount, or for more expensive items (in which case the credit will be deducted from the total price).

Refund

You may return an item and request the refund of the paid price. In this case, you acknowledge and accept that Adriana Online will not refund any taxes or duties you had to bear upon the purchase. In addition, Adriana Online will charge you (i) the indemnification for the shipping costs and (ii) any taxes or duties Adriana Online may be requested to pay for the incoming items, as well as any (iii) bank or credit card commissions charged to Adriana Online for the payment of the refund.

The refund will occur in EUR within 5 working days from goods receipt at Adriana Online warehouse. You bear any currency exchange rates risks if you do not have a EUR account.

If you return item(s) in violation of these T&C, Adriana Online will have the right to refuse a return. In this case, the merchandise will remain your property and will be available for pick-up within 15 calendar days from receipt of the return by Adriana. If you wish to receive back the item, Adriana Online will charge you the shipping costs, and import taxes or duties levied from Adriana Online in connection with return and a handling fee of EUR 30. If you do not provide Adriana Online with any instruction within the afore-said 15 days term, we will be entitled to dispose finally and irrevocably of the item.


  • Warranty

Adriana Online provides the warranty for defective items according to the provisions of the Swiss Code of Obligations, in particular its par. 192-210. In deviation from these provisions, the rescission of the purchase agreement is excluded and the warranty period is limited to 12 months from the delivery date.

The Code of obligations in English can be found on the official Swiss government website (www.admin.ch). We encourage you to read carefully the afore-mentioned provisions.

Our liability shall be limited to the value of your purchase order giving rise to a warranty (liability cap).


  • Site Policy

The content, the structure and the design of Adrianaonline.com, including these T&C are intellectual property of ADAM DIGITAL SA. You undertake not to violate such intellectual property rights.

We decline any responsibility for the content of third party websites linked to Adrianaonline.com.


  • Severability

If any provision of these T&C is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision.


  • Applicable law and place of jurisdiction

Exclusively Swiss material law, under exclusion (i) of the UN Convention on contracts and the international sale of goods, and (ii) of the conflict of law rules, govern the contractual relationship between you and us as well as these T&C.

For any dispute relating to the application of these T&C (in particular with regard, but not limited to, the purchase of merchandise on Adrianaonline.com), you agree that the ordinary courts in Lugano, Switzerland, will have exclusive jurisdiction. Adriana Online may chose in its sole discretion to proceed before an alternative court.

Lugano will also be the exclusive place of performance and place of execution under these T&C.